About us


Why Choose
Empower House?

EMPOWER HOUSE provides exemplary supported living services within a secure and nurturing environment for young people aged 16 and above. Our primary objective is to act as a catalyst for empowerment and support, motivating and guiding young people to attain their personal aspirations, cultivate independence, and excel in society.

Our goal is to assist each young person in achieving improved outcomes by providing them with the necessary tools and encouragement to recognise and achieve their utmost potential through realistic and achievable milestones. This transformative journey acts as a stepping stone towards a successful transition into adulthood. .

We are committed to nurturing growth by promoting education, employment, and personal development. We wholeheartedly support each young person in reaching their personal goals, through tailored and person-centred support plans.

At Empower House we make it a priority to understand the interests of each young person – whether it be music, art, sports, languages, literature, entrepreneurship or other pursuits. Through consistent collaborations with external organisations, we tailor activities and create opportunities that align with each individual’s interests, thereby aiding skill development and engagement.

The safeguarding and protection of these young people remain paramount at Empower House. Employing robust working practices, conducting thorough risk assessments, and implementing clear policies and procedures, we ensure the perpetual safety and security of the young individuals under our care.

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What does it mean?

Being a Support Worker means working towards meeting a whole range of social, spiritual, emotional and intellectual needs in a way that promotes dignity, choice and independence, whilst promoting a caring, healthy, stimulating, safe and secure environment for the young person.

It is our responsibility to ensure that each young person has appointed to them a dedicated Support Worker, who is able to engage in a positive and constructive relationship with the young person.

The role of a support worker is to be the main coordinator of multi-agency services for the young person. We help other staff follow the agreed approaches and pathway plan, with clear strategies set out in the Placement Plan. Helping to monitor and evaluate the effectiveness of each of the services.

We oversee the Placement Planning and Recording Systems for the young person and are responsible for establishing and maintaining an appropriate relationship with the young person, and collating information required for young person’s Placement Planning Meetings and Looked After Reviews; see the following relevant chapters:

  • Placement Planning Meetings Procedure.
  • Looked After Reviews Procedure.
  • Healthcare Assessments and Plans Procedure.
Our Promise

Our Aims

• Collaborate with and provide assistance to local authorities in offering suitable accommodations and access to services for individuals aged 16+ encompassing those who are looked after, care leavers, or unaccompanied minors.
• Provide a spectrum of accommodations, ranging from short-term to long-term as well as emergency placements, catering to a wide range of support needs.
• Prioritise the empowerment of each young person to maintain an independent role within the community. We offer guidance and aid in accessing appropriate support services, focusing on self-development and sustainable independence. This equips them with skills and resilience to confront life’s challenges and achieve economic independence.
• Cultivate local partnerships with pertinent agencies, such as healthcare, education, employment, activities, and counselling, enriching the comprehensive support we provide.
• Assist young individuals in adapting to their new environment, helping them integrate into a community and culture distinct from their own.
• Uphold and respect each young person’s heritage and religious beliefs, identifying and connecting them with local places of worship as needed.
• Collaborate with each young person and their social worker to progress toward defining long-term goals, consistently reviewing and adjusting their pathway plan and Support plan to accomplish these aspirations. • Recruit, train, and retain exceptionally skilled and experienced staff who possess a genuine passion and commitment to assisting young individuals in realising their full potential. These dedicated professionals work to catalyse positive transformations in their lives.

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More about us

Privacy and Confidentiality
Health & Safety
Quality Assurance

Young people will always be treated with dignity and respect and consideration given to their need for privacy. We are sensitive to the fact that due to the nature of the service provided, it can often be harder to enjoy privacy when compared to living totally independently. Simple procedures can make all the difference to a young person’s quality of life, such as:

  • Always knock on bedroom doors and bathrooms before entering.
  • Always wait to be invited into a personal space.
  • Young people can dine and entertain privately if they choose.
  • Young people have privacy in reading mail or during telephone calls.

Confidentiality is paramount when dealing with a young person’s personal information. Divulging confidence can have a very detrimental effect on a young person, and any incidents or complaints will be dealt with by the Registered Services Manager and senior management. A breach of confidence may constitute gross misconduct and can lead to dismissal. This does not affect whistleblowing rights, as detailed further in the relevant policy. Additionally, safeguarding procedures cannot guarantee absolute confidentiality to a young person and no staff will make this guarantee upon a report of concern or disclosure by or about a young person.

Empowerhouse has a comprehensive set of policies and procedures in place to meet all necessary safety regulations, which are checked and revised in accordance with statutory requirements.  A record is maintained of all policies and procedures and lists them all and the person responsible for maintaining them.  All staff members undergo Health and Safety, as well as Fire Safety training which is updated yearly, or sooner if required. In the case of accident reporting procedures, health and safety including fire training are a mandatory part of working practice. All staff, day and night, will receive the appropriate ongoing training and awareness/refresher training as necessary and a complete training record is kept on their file.

Our commitment to safety stretches beyond theoretical training. Our weekly alarm checks, combined with regular fire drills, serve to acquaint our young individuals with fire protocols. Concurrently, we subject fire equipment to systematic evaluations, thereby assuring both functionality and safety. Our property assessments, overseen by our homes manager, unfold quarterly. Moreover, our in-house maintenance team operates around the clock, 7 days a week, efficiently addressing both routine maintenance and unexpected emergencies.

In readiness for the unexpected, including eventualities like floods, leaks, electrical disruptions, pest control, fire safety, pat testing we have diligently cultivated partnerships with external service providers. These affiliations, in turn, ensure rapid and effective solutions without compromising the warm residential ambience. Our central ethos is to engender a homely aura over institutional rigidity, customising our facilities to precisely address the unique needs of each young individual. This may span from facilitating educational endeavours - think desks in bedrooms - to nurturing an all-encompassing comfort.

Crucially, our contingency plan stands as a testament to our steadfast commitment to safeguarding. Empowerhouse seamlessly integrates this strategy, honed to tackle unforeseen disruptions with precision and care. It seamlessly dovetails into our overarching dedication to creating a secure, nurturing, and comforting living space for every individual under our care.

The quality of our service depends on the quality of the management and the abilities of our staff. We strive to maintain high standards throughout the service delivery and our various policies and procedures provide suitable, accurate and up-to-date guidance on how to operate in accordance with relevant legislation, whilst protecting the health, safety, dignity, and respect of the people we care for.

We aim to provide evidence-based, continually improving services that promote comprehensive support and positive outcomes. This is demonstrated by:

  • Ensuring a person-centred approach to the support of each young person.
  • Internal quality monitoring visits to identify and recommend ways to improve the service.
  • Obtaining feedback from all stakeholders, including young people and their support workers, friends and family and local authorities.
  • Policies, procedures, and guidelines detailing how the agreed levels of service are to be achieved.
  • Regular audits to ensure that high-quality standards are maintained and highlight areas for improvement, and involving the young people in the auditing process.

Senior management will conduct monthly reviews of risk assessments, reports, records, policies and procedures, to ensure high-quality services are being delivered. We practise complaint monitoring and an effective open-door policy for feedback.

All our staff will be identified with a professional dress code and name badges. A clocking system will be implemented to ensure the allocated time for service delivery is not compromised.


Equality and Inclusion
Support Planning

Empowerhouse recognises that certain groups of people maybe more likely to face prejudice, discrimination or harassment on the basis of characteristics protected by the Equality Act 2010, such as age, sex, gender, race/ethnicity, sexual orientation, religious beliefs and disability. Empowerhouse has appropriate procedures in place to ensure fair and inclusive treatment of all our young people and their loved ones, and safeguard them from hate and discrimination. 

Empowerhouse operates equality policies and procedures to combat discrimination against the young people we support as well as ensure equal opportunities for our staff.

Championing Inclusion, Equality, and Diversity: Our Guiding Principles

At EH, we stand firmly on our belief in equality and diversity. We are committed to creating an environment where every young person and their family is treated fairly and with respect. Empower House's stance against discrimination is unwavering, encompassing various grounds, such as age, gender, nationality, ethnicity, culture, race, language, religion, belief, and sexual orientation. Discrimination in any form is not tolerated. Our commitment is deeply embedded in our policies and practices, ensuring a welcoming and respectful environment for everyone. 

Fostering a Culture of Inclusivity: Immediate Action

Empower House is committed to immediate action in case of discrimination incidents involving young people. Any such incidents are promptly reported to the social worker of the responsible local authority, and necessary actions are taken. In the case of incidents involving Empower House staff, appropriate measures are swiftly implemented, which may include dismissal if required.

Equal and Equitable Treatment: Upholding Legal Standards

Our dedication to equality and diversity aligns with the Equality Act 2010. Every young person, regardless of their racial, ethnic, national heritage, gender, sexual orientation, age, religion, spiritual beliefs, disability, or health status, is entitled to fair and equitable treatment. Our approach is reinforced by:

  • Equality and Diversity Policy: Ensuring equal opportunities and inclusivity
  • Anti-discrimination Policy: Prohibiting any forms of discrimination
  • Transparent Complaints and Grievances Procedure: Addressing discrimination concerns promptly
  • Training Initiative: Educating our Staffa on anti-discrimination practices. 

Cultural Respect and Engagement: Embracing Diversity

Empower House values the diverse backgrounds, cultures, religions, and races represented by our young people and Team. This positive recognition serves as the foundation for effective communication and understanding.

Zero Tolerance for Discrimination: Creating a Safe Space

We operate under a zero tolerance policy for racism and discrimination, actively prohibiting any form of bias based on culture, race, religious persuasion, gender, sexuality, or immigration status.

Enriching Experiences: Encouraging Participation

Empower House encourages young people to actively engage in all aspects of their communities, including religious, cultural, and social activities. We ensure access to interpreting services when required to ensure effective communication.

Celebrating Diversity: Inclusive Practices

Empower House acknowledges and celebrates religious festivals and significant events throughout the year, reflecting the diversity of our young people. 

Sensitive Support: Tailored Care

Our staff are trained to approach each young person's situation with sensitivity and respect for their individual experiences.

Continuous Learning: Diversity Training

Empower House is committed to the growth of our staff by offering diversity training, ensuring that our team members are well-equipped to foster an environment of inclusivity, equality, and respect.

Empowerhouse makes all reasonable adjustments to adapt its support, facilities and practices to meet specific needs related to a protected characteristic. These adjustments are included in individuals' support plans.

Some young people may be unable to protect themselves from harm, abuse or exploitation for a variety of reasons (e.g. mental health issues, social difficulties, incapacity, sensory impairment, or physical or learning disabilities). This includes young people who are normally able to protect themselves from harm but may be circumstantially unable to do so because of an accident, disability, frailty, addiction or illness.

Empowerhouse adheres to following the six key principles that underpin safeguarding work as outlined in the Care Act 2000:

  • Empowerment
  • Prevention
  • Proportionality
  • Protection
  • Partnership
  • Accountability

Empowerhouse recognises its duty to safeguard the young people using its service from any harm or mistreatment under Regulation 20 of the Supported Accommodation Regulations 2023.

Empowerhouse will not tolerate any abuse of young people by its employees and will ensure that their work reflects the principles above and ensure the young adult with support needs is involved in their decisions and informed consent is obtained. Empowerhouse will ensure that the safeguarding action agreed upon is the least intrusive response to the risk. Empowerhouse will be involved in safeguarding work to prevent, detect, and report any neglect and abuse. Empowerhouse will be transparent and accountable in delivering its support. Our staff team are trained and confident to report or whistle blow any safeguarding concerns around the people we care for.

We encourage and support all young people to take control and manage their own affairs, wherever practically possible. Financial affairs are often the most sensitive issue. It is strictly against our policy for any member of staff to involve themselves in the financial affairs of any young person, unless undertaken by the Registered Services Manager in cooperation with the relevant care authority and or responsible person. This must be agreed upon in writing in advance of the service commencing to avoid a potential conflict of interest. Breaching this policy or any confidential arrangements is both a safeguarding concern and gross misconduct and can lead to dismissal.

At our organisation, prioritising the safety and well-being of young individuals stands as our paramount concern. We comprehend the importance of furnishing our team members with the necessary information to competently offer support and protection. To this end, we have instituted a multi-faceted approach to ensure uncomplicated access to our safeguarding policies:

Induction and Training:

  • All team members undergo an exhaustive induction process that encompasses a comprehensive introduction to our policies and procedures. This foundational training ensures that every individual joining our team is thoroughly familiar with our safeguarding principles right from the outset.

Ongoing Training:

  • We believe in perpetual learning and progress. Consequently, our team members receive regular training updates to stay current with the latest policies and best practices. These training sessions serve to reinforce our commitment to sustaining a safe and supportive environment for the young people we serve.

Digital Repository - Young Persons Drive:

  • Our safeguarding policies are easily accessible on the organisation's digital repository, specifically the "Young Persons Drive." This centralised hub hosts our complete array of policies, available for reference at any time. This ensures that our team members have convenient access to the information they require, nurturing a culture of accountability and responsibility.

In-House Training Platform:

  • To further ingrain our policies and their comprehension, all team members are obliged to peruse and confirm their understanding of the safeguarding policies on our in-house training platform. This digital platform functions as a secure space where team members can access and review policies, as well as sign and confirm they have done so. 

Transparent Communication Channels:

  • We uphold open lines of communication within our organisation. Team members can communicate with their supervisors, team leads, or designated safeguarding officers if they have queries or necessitate clarifications regarding our safeguarding policies.

Regular Reminders and Updates:

  • We periodically disseminate reminders and updates concerning policy modifications, guaranteeing that our team stays informed and up-to-date on any alterations or additions to our safeguarding protocols.

Anonymous Reporting Mechanism:

  • Additionally, we have instituted an anonymous reporting mechanism for situations necessitating discretion. Should any team member identify a potential safeguarding concern or contravention of our policies, they can avail of this channel to report their observations without disclosing their identity.

At our organisation, we staunchly believe that endowing our team members with the knowledge and resources they require is pivotal for the effective support and protection of the young individuals under our care. Through a fusion of comprehensive training, accessible policies, and lucid communication channels, we aspire to uphold the highest standards of safety and well-being.

To ensure a secure environment for the young individuals in our care, we've implemented these measures:

  • Ensure the designated safeguarding officer responsible for safeguarding has received appropriate training and support for this role.
  • Ensure every member of staff knows the name of the designated safeguarding officer and understands their role.
  • Ensure all staff understand their responsibilities in being alert to the signs of abuse and responsibility for referring any concerns to the designated safeguarding officer
  • Develop effective links with relevant agencies and co-operate as required with their enquiries regarding safeguarding matters.
  • Consult with local safeguarding professionals in the development and maintenance of our safeguarding policy and procedures.
  •  Keep written records of concerns about young people even where there is no need to refer the matter immediately.
  • Ensure all records are kept securely and in locked locations.
  • Implement the use of secure online storage systems for backing up files.
  • Develop and then follow internal procedures where an allegation is made against a member of staff. Utilise disciplinary and grievance procedures where appropriate and relevant.
  • Ensure safe recruitment practices are always followed in accordance with the Empowerhouse recruitment policy and UK legislation, specifically in respect of the Disclosure and Barring Service (DBS).
  • Ensure all staff are subjected to enhanced DBS disclosures, renew every three years and maintain an up-to-date central list of records.
  • Ensure EH’s ICT policy is understood and followed by staff and residents alike
  • Provide systems of security such as visitor and staff ID checking arrangements and signing in processes, and security cameras.
  •  Providing educational opportunities for staff to develop and refresh safeguarding knowledge. 
  • Establish and maintain an environment where young people feel secure, are encouraged to talk and are listened to.
  • Ensure young people know that there are adults in the organisation whom they can approach if they are worried and want to talk.
  • Ensure young people know who to contact outside of our organisation if they feel unable to disclose information to someone within.

Individual support planning is essential to ensure that each young person's needs are met. The Registered Services Manager will ensure that support and pathway plans are suitable, adequately implemented, checked, and reviewed where necessary. An initial support plan will be put together, building on the assessment process. This will be reviewed as necessary, or as indicated in the person-centred plan. Individual goals and risk assessments will be reviewed as required, often more frequently. 

At Empowerhouse, we put young people's needs above everything else. Therefore, pre-service needs are assessed, and the support plan is prepared in a suitable and appropriate manner, according to the circumstances of each individual young adult; and before the service starts. 

Staff members are made familiar with the plans, and the manager ensures that all relevant information is carefully recorded and carried out. As detailed in our policies and procedures, for confidentiality and data protection, a written record is kept of who has access to support plans and personal information and under what circumstances. Unauthorised access constitutes gross misconduct and may lead to dismissal.

Risk Assessment and Behaviour Management Plan is part of the pre-assessment and ongoing evaluation of the young persons risks and needs based on their history, current situation and action plan in place to reach their goals/achievements 

Initial support plan consists to the young person's profile and personal details, the number of hours commissioned per week for support, their current financial management circumstances, lifestory, the young person's input on how they would like to be supported in order to feel comfortable, cared for and motivated, as well as their goals, aspirations, likes and dislikes. The young person is engaged to put together short term goals and long term goals. Within the initial support plan there is also space for feedback from professionals following important meetings and the young persons weekly schedule and activity plan.

Ongoing support plan - the ongoing support plan all of the positives outcomes and approaches listed above

Weekly Reports - provides detailed reports based on observations, engagement , 1-1 support sessions, conversations. Providing details on authorised, unauthorised absences, lateness and missing episodes, meetings appointments and any significant events, keywork sessions held and a short summary of outcomes, attended/unattended , Educationand employment plan and details around confirmed days, attendance, and more, their daily hygiene, food and activity routine, observations around interactions with staff, peers, family and professionals. 


Supporting Individual Growth and Well-being: Tailored Plans for Empowered Futures

At Empowerhouse, we strongly believe in prioritising the individual needs of each young person we serve. Our commitment to their development and well-being is reflected in our comprehensive approach to support planning, designed to holistically address their specific requirements. Under the section 'Supporting Plan' within our statement of purpose, we outline our methodologies for personalised support.

Keep in touch any time.


  • Wembley
  • Kingsbury
  • Hampton
  • Hillingdon
  • Hayes
  • Uxbridge
  • West Drayton

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Registered Office

35 Brookfield, Woking, Surrey, UK GU21 3AA