What We Do

What We Do

It is our responsibility to ensure that each young person has appointed to them a dedicated Support Worker, who is able to engage in a positive and constructive relationship with the young person.

As a Support Worker the areas of responsibility are broad and involve getting to know the young person in an enhanced way including their case history, the details of their file and also it is important to get to know other individuals and service providers that are involved with the support plan of the young person.

Responsibilities of the Support Worker include:

  • Acting as a positive role model.
  • Assessing the needs the young person.
  • Supporting young person’s links with their families and local community.
  • Establishing guidelines for behaviour.
  • Giving social, spiritual and emotional support.
  • Creating a safe and happy environment in which to live.
  • Helping the young person to access and use community education, health and leisure services.
  • Giving advice on independent living to those who are about to leave care.

We oversee the Placement Planning and Recording Systems for the young person and are responsible for establishing and maintaining an appropriate relationship with the young person, and collating information required for young person’s Placement Planning Meetings and Looked After Reviews; see the following relevant chapters:

  • Placement Planning Meetings Procedure.
  • Looked After Reviews Procedure.
  • Healthcare Assessments and Plans Procedure.

The role of a support worker is to be the main coordinator of multi-agency services for the young person. We help other staff follow the agreed approaches and pathway plan, with clear strategies set out in the Placement Plan. Helping to monitor and evaluate the effectiveness of each of the services. 

During the early stages of placement, a Support Worker will spend sufficient time with the new young person to assist with settling in, making sure the young person has a copy of the Welcome Pack and ensuring that the young person understands and is comfortable with the house rules.

We ensure that all the young people’s records and recording systems are adequately set up and that recording is taking place.

We support the young person to maintain social, recreational, cultural and religious links through daily living activities inside and outside the home.

Being a Support Worker means working towards meeting a whole range of social, spiritual, emotional and intellectual needs in a way that promotes dignity, choice and independence, whilst promoting a caring, healthy, stimulating, safe and secure environment for the young person.

Health Care

We actively promote the health care of each individual and enable young people to learn about healthy living.

In doing so we liaise with key health professionals to ensure that the physical, emotional and health needs of the young person are identified and appropriate action is taken to ensure the medical, dental and other health services needed to meet them are in place.

Each young person will be provided with guidance, advice and support on health and personal care issues appropriate to their age, needs and wishes.

We ensure that relevant health procedures are adhered to, in particular, that the young person is registered with a GP and has access to a Dentist; and that the young person has an up to date Health Plan. 

Educational Achievement

We actively seek opportunities are in line with our service users interests:

  • Creativity: Accessing recreational activities and clubs (sports/music/creative arts)
  • Opportunities: We will help identify your interests and support with finding college courses and employment opportunities and/or training.
  • Apprenticeships: Support and access to apprenticeships and work experience.
  • Applications: We support and assist you with completing job applications, updating cv’s, practice interviews and maintaining your employment.

We promote the educational achievement of the young person. This may include ensuring that the young person is:

  • Provided with facilities conducive to study and actively encouraged and supported in doing so.
  • Given help with homework if they wish.
  • Provided with reading and writing support where needed.
  • Encouraged to participate in extracurricular activities.
  • Encouraged to discuss any problems they may have with their studies in privacy.
  • Encourage attendance.

We ensure that the young people are receiving all the necessary information and literature regarding events that affect their education. These duties are carried out with the purpose of strengthening home/education links and improving the young person’s educational outcomes in the absence of the young person’s parents.

External Contacts

Support Workers aim to keep themselves and their key young person in touch with interested parties outside the home.

Family contact – Are there restrictions on contact; who they call or the frequency of calls? Is the young person calling or writing to their family? Build a relationship with the family where appropriate.

Home visits – Are there restrictions? should they be planned/accompanied?

Social Workers – keep them regularly (weekly) informed of good news as well as bad and build up a working relationship. Ensure social workers visit frequently, see Social Worker Visits Procedure.


They need to be informed and aware of issues and you should be equally aware of how the young person is getting on with their studies.

Specialist / Expert Support & Guidance

If the key young person needs additional support or guidance from specialists or experts (e.g. on drug misuse, budgeting, sexual health), strategies with the social worker are completed on how it can be obtained. When support has been identified the Support Worker ensures that arrangements are made for the support to be introduced to the young person and for the relevant support to be sustained and monitored.


It is our responsibility to ensure the young person understands how the complaints procedures work, that s/he has a copy of the placing authority’s complaints procedure and is confident enough to use the procedures if necessary.

We are responsible to ensure the key young person has an up to date copy of the welcome pack and other information produced by the home for the young people; ensure the young person is fully conversant with the Fire Precautions and is aware of fire exits. If there are particular requirements/needs emanating from the key young person’s Care Plan, Health Care Plan or Placement Plan (e.g. information on drug misuse, budgeting, sexual health), make sure this is obtained and provided – in a form which is accessible and understandable to the young person.

Paperwork, Files, Placement Plans & Daily Records

All records and the young people’s files are current and well organised. Although many other people will have input to the paperwork overall responsibility lies with the Support Worker.

The young person’s Placement Plan is kept up to date and relevant to the young person’s interests and needs; ensuring the young person has a copy. 

We ensure the young person’s file is kept up to date, in particular, that relevant/up to date copies of the following records are contained in it:

  • Pathway Plan.
  • Placement Information Record/Placement Plan.
  • The home’s internal Placement Plan.
  • Essential Information Record**/Chronology.
  • Health Care Assessment/Health Care Plan.
  • Education, Health and Care Plan*.
  • Personal Education Plan.
  • Risk Assessment.
  • Any specialist health care or educational reports or plans.